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Some things you should know about our returns policy:
What qualifies for a return?
Unfortunately, due to the nature of our products, not every product will qualify to be returned under our returns policy. We will however accept:
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products that have been defectively manufactured, or have developed a defect, which makes it unfit for the purpose for which it is meant or,
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products that have been damaged in transit or,
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non-sale items (products purchased at full retail price).
How long do I have to return a defective product?
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30 days from the date of delivery, however,
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the buyer must notify Active Medical within 7 days of the products becoming defective.
What kind of refund can I expect?
You can take your pick from:
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store credit or,
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replacement of the original order or,
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a monetary refund in the form of the method of payment.
How do I log my request for a refund/exchange?
In order for us to successfully process the refund/exchange, we would need you to:
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notify us via email with a copy of your invoice with,
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photgraphs of the defects with,
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the original packaging
* We will cover the postage fee for the product to be returned.
How long before I receive my refund/exchange?
All refunds/exchanges will be handled within 5-10 working days from the date of return.
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